Q. What is a retirement village?
A. Retirement Villages are designed with a range of accommodation choices to suit individual tastes and needs with facilities and services that support seniors over 60 to enjoy a maintenance-free lifestyle with like-minded residents within a community setting. Our villages range from smaller individual units or apartments through to larger resort style villages with a range of homes and facilities.
Q. Can anyone live in a retirement village?
A. Generally you must be at least 60 years of age or over. In the case of couples, one person must be 60 years of age or over.
Q. How do retirement villages work?
A. Registered retirement villages in Queensland operate under the Retirement Village Act, which provides residents with strong protection and security in terms of your rights as a residents and how the village must be operated.Retirement Villages are resident-funded. After making a choice on your preferred village and purchasing your home or unit, you will have an ongoing monthly charge that covers the general outgoings of the village such as council and water rates, building insurance, grounds and gardens maintenance, management and administration.
Q. Do I own my own home?
A. Once you have decided on the home or unit of your choice, a Lease is provided to you. The Lease contains the rights and obligations of residents and the village owner. The Lease is registered on Title providing security of tenure and the right to use common areas and the village’s facilities. No Stamp Duty is payable.
Q. How much does it cost to live in a retirement village?
A. After paying the asking price for the home or unit, a monthly general service charge is payable. Residents are liable to pay for their own contents insurance and phone/data costs. The Village Sales Manager can provide you with further information on these fees and costs.
Q. Can I make alterations to my home?
A. You can make alterations to your home after approval by Management.
Q. What if I move to a retirement village and then want to leave?
A. You advise management of your intending departure and we will arrange the re-sale of your home/unit.
Q. Can I bring my pet with me?
A. You can apply to bring your pet under our Pet Policy. This application is subject to approval by management. Our Village Sales Manager can provide you with a copy of the Pet Policy and Application Form.
Q. Is emergency assistance available?
A. All of our villages have a 24-hour emergency alert system that is monitored on site. We have staff available 24/7 to respond to the initial emergency and escalate the response as required.
Q. What happens if I have an issue or complaint?
A. We welcome comments, compliments and complaints. Residents are strongly encouraged to provide us with regular feedback to us.
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